Organisational support
Over and above an approach which focuses on projects, improving practices often requires broader institutional change, an area in which Groupe URD has established expertise through our work on quality.
We propose:
- Organisational diagnoses;
- Support in managing organisational change (quality approaches / describing processes and improving the quality of programmes);
An organisational diagnosis involves the analysis of all the mechanisms within an organisation, the internal processes and procedures and the way programmes are designed and implemented. It is a mechanism for internal knowledge management and learning. It also allows tools to be developed and/or adapted.
Support in managing organisational change (quality approaches, organisational integration of environmental questions, etc.), involves understanding, clarifying and describing processes and lines of responsibility:
- Management processes (decision-making, organisational strategy, etc.);
- Support processes (e.g. logistics, HR);
- Implementation processes (project management).
Improving the quality of programmes involves analysing the strengths and weaknesses of project management processes for all the phases of the project cycle and whether they are coherent with the wider institutional environment. Areas for improvement can then be identified. Pilot programmes are then evaluated from various points of view (strategic, operational and technical).
The adoption of a quality approach often takes place step by step. Its duration can vary depending on the objectives which have been fixed and the organisation involved. It is a broad learning and capacity building exercise which includes, but is not limited to, training. Training can take place in the field or at headquarters either at the beginning of the process or at particular stages depending on recommendations. Adopting a quality approach requires staff involvement over the mid to long term. A participatory method is used.
Do you need organisational and/or methodological support? Contact Véronique de Geoffroy:
Past projects:
- Methods and tools to improve the quality of medical equipment projects, 2011- 2013
- Institutional support for the Palestinian NGO, PMRS, 2009-2011
- Sigmah - a computerised system for managing humanitarian projects, 2010 - 2011
- Priority Zones management manual for the ICRC in Colombia and training, 2006 - 2009
- Study of socio-economic vulnerability and the development of methodological tools to monitor Solidarités’ programmes in South Darfur, October - December 2008
- Support in developing indicators for the Cluster Working Group on Early Recovery’s M&E system in Myanmar, Summer 2008, for UNDP
- Organisational diagnosis of three Afghan NGOs: NPO / RRAA / GRSP
- Chad needs analysis for current and future humanitarian projects by DG ECHO, 2008
- Support in writing a capacity building project for agricultural cooperatives for CORDAID in northern Afghanistan, March 2008
- Evaluation of the National Solidarity Program M&E system in Afghanistan, February 2007 - March 2008, for MRRD, Afghanistan
- Support for Madera in adopting a quality approach, since 2007
- Coaching and advice for an evaluation of MSF Belgique, October - November 2007
- Evaluation of the monitoring and evaluation system used by GTZ for a development project, September 2007, Afghanistan
- Evaluation of the Cooperation Center for Afghanistan’s monitoring and evaluation system, August 2007
- Methodological support for the Portuguese NGO platform, August - January 2008
- Training in project monitoring and evaluation for CCA and CWS, August 2007, Afghanistan
- Assessment of the horticultural sector in the provinces of Kunar and Laghman in Afghanistan, June - July 2007, for MADERA
- Study of the World Food Programme’s emergency needs assessment methods, 2005 - 2006
